Terms and Conditions

Copyright

All content on this site, including, but not limited to information, content, graphics, images, and program code such as HTML and javascript are the copyright of Clement & Pekoe Ltd. and may not be reproduced in any manner without written consent. We apologise if prices have not been translated or displayed correctly under human error.

Privacy policy

This policy describes how your personal information* is collected, used and shared when you visit or make a purchase from our website. The information we collect is your name, email address, delivery/shipping address, telephone number We collect this information for contract purposes, to process your order and to contact you if necessary.
If you do not provide the personal information required for online orders, we may be unable to fulfil your order. You will be made aware if any personal information is missing at the time of checkout.
We partner with third parties such as AnPost and provide them with information such as your name, shipping address, email, and telephone number. For payment we partner with STRIPE whom you provide with your financial information. We do not store any financial or credit card information. All payments are encrypted, sent to STRIPE and authorised through your bank. You can read more about STRIPE’s privacy policy here.

*Personal information includes both device information and order information.
 

Returns

In the case of an online return, please e-mail us to describe the reasons and goods must be returned to us within 14 days of receipt. Goods returned without prior notification will not be accepted.
Customers will assume responsibility for all return and exchange shipping charges and if applicable duties, taxes and other changes associated.

 

Gift Vouchers:

The use of gift vouchers falls under the following terms and conditions:

  • All Gift Vouchers are dated and expire 12 months from the date of issue.
  • Gift Vouchers cannot be exchanged for cash.
  • We are not responsible if a Gift Voucher is lost, stolen, destroyed or used without permission and no replacement will be provided in these circumstances

 

Wholesale

We collect and store information from our new and existing customers such as name, business name, address, email address, phone number, VAT number, invoicing details, delivery address and other information about your business, such as type of business, and estimated volume. We collect the information to be able contact you and process your requests.

 

Cookies

When you visit our website, we automatically collect certain information about your device such as information about your browser, IP address and your usage habits. We collect this data through the use of cookies. *(Device information)

 

Data retention

You have the right to access and correct your information, such as requesting that we restrict access or delete your personal data (subject to applicable law). However, we may need to retain it for legally permitted purposes. Contact us on info@clementandpekoe.com if you have any request regarding changing or deleting your personal data.

 

Security

We incorporate appropriate safety procedures (electronical, physical, administrative) to protect your personal data. Access to your data is restricted for specific employees who have granted access to your personal information, to perform a specific job.

 

Changes

We may update our Terms & Conditions and Privacy policy from time to time due to internal changes of policies, or due legal or regulatory reasons.